RIGHT OF WITHDRAWAL
Consumers are entitled to a right of withdrawal whereby the consumer is any natural person who concludes an order that cannot be attributed to their commercial or independent professional activity.
CANCELLATION & WITHDRAWAL
You have the right to withdraw from this contract and to return purchases within 14 days for a full refund. You can do so for any reason. The return period expires 14 days from the date on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. If the return period expires on a non-working day, your deadline is extended till the next working day. All goods that are returned for a refund must be unwashed and unworn and have their original tags and packaging. Please note that only goods that are in their original condition will be refunded, others will be returned to the customers at their own cost.
To exercise your right of withdrawal, you must contact us by means of a clear statement by email [email protected] or by post ( Tata Christiane / Julie Bourgeois - Am Stadtpark 2-3, 10367 Berlin – Germany) of your decision to withdraw from this contract. You can use this withdrawal form , which is not required.
CONSEQUENCES OF WITHDRAWAL
Tata Christiane will give you a refund within 14 days of receiving your cancellation request. The refund includes the shipping costs you have payed with your order (except if you have chosen another shipping method than the one we have offered by default at chekout). However, we can delay refunding you until we have received the goods. You are responsible for any return shipping costs, VAT, Customs Duty or Excise Duty costs. All customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Tata Christiane is not responsible for any return shipping costs, and not responsible for any VAT, Customs Duty or Excise Duty costs on goods reimbursement for orders outside the European Union ( EU ).
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
Tata Christiane / Julie Bourgeois
Am Stadtpark 2-3, 10367 Berlin – Germany
E-Mail: [email protected]